ServiceNow Handler

ServiceNow is a cloud-based platform that provides IT service management (ITSM), helping organizations manage incidents, assets, changes, and workflows. The ServiceNowHandler allows seamless integration with ServiceNow to fetch users, assets, and related tickets programmatically.

Example

To create the ServiceNowHandler object, initialize it with your ServiceNow instance URL and credentials. If not provided, the values will be picked up from environment variables.

import os
from superagentx_handlers.servicenow import ServiceNowHandler

servicenow_handler = ServiceNowHandler(
    instance_url=os.getenv("SERVICENOW_INSTANCE_URL"),
    username=os.getenv("SERVICENOW_USERNAME"),
    password=os.getenv("SERVICENOW_PASSWORD"),
)

Get User Name:
Fetches the user’s display name from ServiceNow using their sys_id.

user_name = await servicenow_handler.get_user_name("46d44a2d1b2123009b5f3d92cc4bcb65")
print(user_name)   # e.g., "John Doe"

Get Assets with Details and Tickets:
Retrieves a list of assets along with details like owner, model, warranty, and their associated incident tickets.

assets_report = await servicenow_handler.get_assets_with_details_and_tickets()
for asset in assets_report:
    print(asset["Asset Name"], asset["Tickets"])

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Key Components

Pipe Interface

Handlers (Tools)

Example

​Example

Example